Support

Tutorials

Getting Started with GreenPrint

To help you get started using GreenPrint, this overview tutorial takes you through all of the basic features of the software in a little over 4 minutes.

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Setting Your Target Printer

Set your default target printer and customize advanced settings before you print by going to the Control Panel > 'Printers and Faxes' ('Printers' in Vista and 'Devices and Printers' in Windows7), and right-clicking the GreenPrint printer to select Printing Preferences.

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Creating a PDF

Create PDFs straight from the GreenPrint Preview. Keep a digital copy of a webpage or convert any document to PDF.

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Faq's

Currently released product versions:

  • GreenPrint Enterprise v2.2.2.1128
  • GreenPrint Home Premium for PC v2.2.1.1127
  • GreenPrint World for PC v2.2.1.1127 (discontinued)
  • GreenPrint Home Premium for Mac v1.3 (discontinued)

Operating System Compatibility

  • Windows XP SP2, 32-bit and 64-bit
  • Windows Vista, 32-bit and 64-bit
  • Windows 7, 32-bit and 64-bit
  • Citrix

Windows Requirements:
Microsoft .NET Framework 3.5 SP1

Application Compatibility

GreenPrint should work with any application that you can normally print from. If you come across a problematic application, please contact support@printgreener.com and provide a detailed description as well as the problem document if possible.

Printer Compatibility

GreenPrint should work with all printers regardless of connection type (USB, Networked, etc.). If you come across a problem with a specific printer, please do the following:

  1. Go to the printer manufacturer's website (e.g. Xerox, HP, Canon, etc.) and download and install the most recent driver and firmware for your printer model.
  2. If updating your printer driver and firmware doesn't fix the problem, please contact support@printgreener.com for assistance.

Product Comparison Overview

  • GreenPrint Home Premium is designed for use on your home, home office, or small business PC and does not contain any advertisements. It can be purchased through our secure shopping cart for $19.
  • GreenPrint Enterprise is designed for use in organizations of all sizes, from the small business to the Fortune 500 company. The Enterprise edition allows the individual savings of each user to be aggregated into a company-wide report, and also provides extensive print management functionality. Free trials of the Enterprise edition as well as pricing and technical information are available by contacting sales@printgreener.com.

Differences Between Version 1 & Version 2

GreenPrint Version 2 has been completely redesigned from scratch, so in addition to significant performance and feature enhancements, there are a few key differences to be aware of when making the switch:

  • Double clicking on a page no longer removes/includes the page, instead it takes you to a single page view. To remove/include a page, click on it and then make a selection from the hover.
  • The Remove Text tool is located in the Page Tools section at the top of the preview instead of in the right click menu.
  • PDF creation is available from the preview by clicking the PDF button. There is not a separate GreenPrint PDF printer in V2.
  • You can access your GreenPrint Report by clicking on the report summary section at the bottom of the preview (you can also still get to it from the Start menu > All Programs > GreenPrint.
  • To adjust the GreenPrint filters, go to Control Panel > Printers & Faxes > GreenPrint > Printing Preferences > Rules (In Vista: Control Panel > Printers > GreenPrint > Printing Preferences). You can also make these changes for individual applications by clicking on Preferences/Properties in the print dialog box.

How do I set my default target/output printer for GreenPrint?

To set the printer that GreenPrint will print to by default, go to Start > Control Panel > Printers & Faxes (or just Printers in Vista), right click on the GreenPrint printer and go to Printing Preferences, then under Target Printer choose the printer that you print to the most often with GreenPrint. Hit Apply and OK.

If you'd like to change the output printer for an individual print job, but don't want to change your default setting, you should do this by going to File > Print within the application you're using (Word, Firefox, etc.). On the print dialog box make sure GreenPrint is selected as the printer, then click on the Properties/Preferences button, and select the target printer there. This setting will only apply for that session within the specific application you're using.

Why is GreenPrint slow the first time I use it after restarting my computer?

Unfortunately GreenPrint requires the Microsoft .NET Framework to work on your computer. After you restart your computer this framework has to be activated in order for GreenPrint to work. Because of this, the first time you use GreenPrint it will take a little longer for the preview to appear, but the time to preview should be much faster from there on out. We're working hard to find a fix for this issue and will keep you posted.

Why does GreenPrint sometimes make mistakes when detecting waste pages?

One case in which this often happens is when printing PDFs. Some PDFs appear to GreenPrint as though each page is one image, rather than a combination of text and images or whatever the case may be. This could cause pages to be flagged as waste when they are not. If all of the pages in your document are flagged as waste, we suggest using Control + A on your keyboard to select all pages, and then choose Include Pages from the hover.

Another case when GreenPrint could make a mistake is if a page looks entirely blank to you, but it actually contains some hidden images so it does not get flagged as waste. In this case we recommend using the Remove Page option on the hover.

Don't forget that you can also customize the GreenPrint filters by going to Control Panel > Printers & Faxes > GreenPrint > Printing Preferences > Rules (In Vista: Control Panel > Printers > GreenPrint > Printing Preferences).

What does the error message "An unexpected error occurred. Please contact support@printgreener.com" mean?

This error message is general, so to best help us solve the problem that you're seeing we need to get a bit more information from you. Please do one of the following:

Option A. Download and run a script that automatically grabs the error logs for you and inserts them into an email message in your default email client on your computer to send to GreenPrint.

  1. For 32-bit machines: Click Here
  2. For 64-bit machines:  Click Here
  3. Open the zip file and double click GreenPrintLogs.vbs to run the script
  4. Send the email that gets automatically generated in your default email application

Or

Option B. Manually get and send the error log files by following these steps, depending on your operating system:

  1. Open an email to support@printgreener.com
  2. Click on attach file in your email program
  3. Go to the Start menu > My Computer > C > Documents and Settings > All Users > Application Data > GreenPrint > Logs (In Vista: Computer > C > Program Data > GreenPrint > Logs)
  4. If you are not able to access this folder, it may be hidden by Windows. You can change this setting going to Control Panel > Folder Options > View > Hidden Files and Folders > Show hidden files and folders
  5. Attach all files located there that end in .elr
  6. In your email, let us know at what point the error occurred (during/after the preview) and what document you were printing
  7. After sending the email you will hear from us within 24 hours (unless it's over the weekend, then it will be first thing Monday).

Don't see your question here?

If you don't see your question here, maybe it's in our FAQ Forum. Feel free to also discuss your question in one of our other forums or email it to support@printgreener.com.

 

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