GreenPrint Xerox® Solid Ink Edition FAQ

Download the Xerox® Solid Ink Edition User Guide

Printer Compatibility

The GreenPrint Xerox® Solid Ink Edition is compatible with the following devices:

  • Phaser 8860 and 8860MFP
  • Phaser 8560 and 8560MFP
  • ColorQube™ 8570 and 8870
  • ColorQube™ 9201/9202/9203 and 9301/9302/9303
  • *Soon ColorQube™ 8700/8900

If you come across a problem with one of these devices, please do the following:

  1. Go to the Xerox website and download and install the most recent driver and firmware for your printer model.
  2. If updating your printer driver and firmware doesn't fix the problem, please contact xeroxsupport@printgreener.com for assistance and be sure to mention the Xerox® Solid Ink device you are using.

If you'd like to be able to print through GreenPrint to other Xerox® devices or any other printer in your office, please contact sales@printgreener.com for more information.

Operating System Compatibility

Application Compatibility

GreenPrint should work with any application that you can normally print from. If you come across a problematic application, please contact xeroxsupport@printgreener.com and provide a detailed description as well as the problem document if possible.

What should I do if I previously received a free copy of GreenPrint Enterprise with my 8860 or 8560 purchase?

If you previously received a free GreenPrint license with your Phaser 8860 or 8560 purchase, please be sure to uninstall and then install the new GreenPrint Xerox® Solid Ink version. Unlike your old GreenPrint license, the new edition can be installed on all of the computers in your organization using your Xerox® Solid Ink device and does not require a license key.

How do I set my default target/output printer for GreenPrint?

To set the Xerox® Solid Ink device that GreenPrint will print to by default, go to Start > Control Panel > Printers & Faxes (or just Printers in Vista), right click on the GreenPrint printer and go to Printing Preferences, then under Target Printer choose the device that you print to the most often with GreenPrint. Hit Apply and OK.

If you have more than one Xerox® Solid Ink device, and you'd like to change the output printer for an individual print job, but don't want to change your default setting, you should do this by going to File > Print within the application you're using (Word, Firefox, etc.). On the print dialog box make sure GreenPrint is selected as the printer, then click on the Properties/Preferences button, and select the target printer there. This setting will only apply for that session within the specific application you're using.

What does the error message "An unexpected error occurred. Please contact support@printgreener.com" mean?

This error message is general, so to best help us solve the problem that you're seeing we need to get a bit more information from you. Please do the following:

  1. Open an email to xeroxsupport@printgreener.com
  2. Click on attach file in your email program
  3. Go to the Start menu > My Computer > C > Documents and Settings > All Users > Application Data > GreenPrint > Logs (In Vista: Computer > C > Program Data > GreenPrint > Logs)
  4. If you are not able to access this folder, it may be hidden by Windows. You can change this setting going to Control Panel > Folder Options > View > Hidden Files and Folders > Show hidden files and folders
  5. Attach all files located there that end in .elr
  6. In your email, let us know at what point the error occurred (during/after the preview) and what document you were printing
  7. After sending the email you will hear from us within 24 hours (unless it's over the weekend, then it will be first thing Monday).
Is the GreenPrint Xerox® Solid Ink Edition available in multiple languages?

Yes! Upon installation GreenPrint will auto-detect the language setting of your operating system and will install in the corresponding language from the following list:

  • Catalan
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Italian
  • Korean
  • Norwegian
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Romanian
  • Russian
  • Spanish (Latin American)
  • Swedish
  • Turkish