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Installations

Installation instructions for end-user and administrators.

FAQ

Answers of your common questions.

Documentations

Download GreenPrint guide, security overview, etc.

Support

Contact GreenPrint

Discover the GreenPrint benefits:

  • Saves paper and ink - print only the pages, text, and images you need
  • Reduces office waste by up to 50%
  • Provides individual user reports, plus printer and paper usage data quickly and easily
  • One-click black-and-white printing
  • Automatic double-sided prints
  • Easy PDF creation
  • Compatible with all standard printers and most PCs

Installation instructions

To view installation instructions, please choose one of the options below:

Installation instructions for end-users

Before downloading and installing your copy of the GreenPrint for Staples, please review the pre-requirements below.

Operating system compatibility
  • Windows XP SP2, 32-bit & 64-bit
  • Win XP requires Microsoft .NET Framework 3.5 SP1 - it will be automatically installed
  • Windows Vista, 32-bit & 64-bit
  • Windows 7, 32-bit & 64-bit
Application compatibility

GreenPrint should work with any application from which you can normally print. If you come across a problematic application, please contact staplessupport@printgreener.com and provide a detailed description as well as the problem document possibly.

Installation instructions for administrators

Before downloading and using the GreenPrint for Staples, please review the prerequisites below.

Prerequisites

Microsoft .NET Framework 3.5 SP1 for Windows XP.

Common Questions Asked

Why do I need Microsoft .NET framework?

GreenPrint requires the Microsoft .NET Framework 3.5 SP1 to be installed on computers - and this is not installed by default on Windows XP. It comes with pre-installed on Windows Vista and Windows 7. You verify, which version of the Microsoft .NET Framework is installed on your computer by going to Control Panel → Add/Remove Programs. In Vista go to Control Panel → Programs and Features. Please note that you must have .Net Framework 3.5 SP1 installed. (4.0 is not completely backward compatible).

Where can I download .NET?

Download NET 3.5 SP1 directly from Microsoft website. Save the file to your disk and double click to install.

What is a administrator account?

GreenPrint installation requires an account that has the permissions to install software and make updates to the registry.

NOTE: Uninstall any previous version of GreenPrint from your computer before installation.

How do I uninstall?

To uninstall GreenPrint, go to Start → All Programs → GreenPrint → Uninstall GreenPrint. Restart your computer after uninstall is completed. If you experience any trouble with un-installation, contact staplessupport@printgreener.com for assistance.

Installation instructions for IT managers & administrators:

Enter the Access code supplied by your Staples Account manager:

Frequently Asked Questions

Got a question? See if we have already answered!
What if I have a problem connecting my printer to GreenPrint?

If you come across a problem with any of your printers, please do the following:

  • Go to the website for the manufacturer of your printer and download and install the most recent driver and firmware for your printer model.
  • If updating your printer driver and firmware doesn't fix the problem, please contact staplessupport@printgreener.com for assistance and be sure to mention the GreenPrint for Staples you are using.
How do I set my default target/output printer for GreenPrint?

To set a printer so that GreenPrint will print to by default, go to Start → Control Panel → Printers & faxes (or just Printers in Vista and Windows 7), right-click on the GreenPrint printer and go to Printing Preferences, then under Target Printer choose the device that you print to the most often. Hit Apply and OK.

What does the error message "An unexpected error occurred" mean?

This error message is general. To serve you the best solution for the problem, we need a bit more information from you. Please follow the points as mentioned below:

  • Send an email to staplessupport@printgreener.com.
  • Attach all the GreenPrint log files (extension with .elr) in your email.
  • How to attach a file in an email:
    • Click on attach file on your email program.
    • Go to the Start menu → My Computer → C → Documents and Settings → All Users → Application Data → GreenPrint → Logs (In Vista: Computer → C → Program Data → GreenPrint → Logs).
    • If you are not able to access this folder, it may be hidden by Windows. Change the setting by visiting to Control Panel → Folder Options → View → Hidden Files and Folders → Show hidden files and folders.
  • Let us know at what point the error occurred (during/after the preview) and what document you were printing.
  • We will get in touch with you within 24 hours. Unless it's over the weekend, then it will be first thing Monday.
Is the GreenPrint for Staples available in multiple languages?

Yes! Upon installation GreenPrint will auto-detect the language setting of your operating system and will install in the corresponding language. We support the following list of languages as of now:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian
  • Spanish (Latin American)

Don't see your question here?

If you don't see your question here, email us at support@printgreener.com.

Staples support

You can reach us at staplessupport@printgreener.com.

Your email will be addressed within 24 hours if received Monday through Friday (9-5 Pacific Time), and first thing Monday if received over the weekend.

Staples Advantage® and the Staples logo are trademarks of Staples Corporation in the US and/or other countries.